SureCart UI components

Etec offers a two-year manufacturer warranty on all new headphones purchased from authorized retailers in most countries. Refurbished products purchased from authorized retailers are covered by a one-year manufacturer warranty. If you believe your product is faulty and is within the warranty period, please fill out this form to submit a warranty claim here.

After you’ve completed and submitted the warranty claim form our customer service team will proceed with your claim within two business days. If you are required to return your product prior to approval, you will receive an email with a prepaid return shipping label. Please do not mail your product to etec without a prepaid return label provided by Etec as this will delay the claims process.

If no further information is needed, you’ll receive an approval confirmation email, followed by a shipping confirmation email with a tracking number for your replacement headphones once they have been shipped. Please do not discard your faulty headphones until you receive your replacement.